PRIVACY POLICY
Last Updated: 18 March 2026
Got Ya Back Productions (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.gotyaback.productions, purchase tickets, enrol in programs, subscribe to communications, or otherwise engage with our services.
If you have any questions, you may contact us at: hello@gotyaback.productions
1. What Information We Collect
We may collect the following personal information:
• Your name
• Email address
• Phone number
• Billing and payment information
• Postal address (if required)
• Ticket purchase or workshop enrolment details
• Information provided via forms, surveys or communications
• IP address and browser/device information
• Website usage data collected via cookies or analytics tools
We only collect personal information that is reasonably necessary for our functions and activities.
2. How We Collect Your Information
We collect information when you:
• Purchase tickets
• Enrol in workshops or programs
• Subscribe to our mailing list
• Complete forms on our website
• Contact us by email or phone
• Interact with us on social media
• Attend our events where photography or media may occur
We may also collect limited technical data automatically through cookies and analytics tools.
Where practical, you may interact with us anonymously or using a pseudonym (for example, when making general enquiries).
3. Why We Collect Your Information
We collect and use your information to:
• Process ticket purchases and enrolments
• Deliver workshops, programs and events
• Send transactional communications
• Provide customer support
• Improve our website and services
• Send marketing communications (where you have opted in)
• Meet our legal and regulatory obligations
We will only send marketing communications where you have consented or where permitted by law. You may unsubscribe at any time using the link provided in our emails.
4. Children’s Privacy
We take additional care when collecting personal information from children.
Where participants are under 18 years of age, personal information is collected from and managed with the consent of a parent or guardian. Parents and guardians may request access to or correction of their child’s personal information at any time.
5. Photography and Media
Photography and videography may occur at our events and programs.
By attending, you acknowledge that images and recordings may be captured and used for promotional, marketing, and archival purposes (including on websites, social media and print materials).
If you do not wish to be photographed or recorded, you must notify us prior to the event.
For participants under 18 years of age, parental or guardian consent will be obtained for the collection and use of images.
6. Disclosure of Personal Information
We may disclose your information to trusted third-party providers who assist in operating our business, including:
• Ticketing platforms
• Payment processors
• Email marketing providers (such as Flodesk)
• Website hosting providers
• Cloud storage services
• Professional advisers
We only share information that is reasonably necessary for the provision of our services.
We may also disclose personal information where required or authorised by law.
7. International Data Transfers
Some of our service providers may store or process personal information outside Australia.
These providers may be located in countries such as the United States or other jurisdictions where our service providers operate.
Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy obligations.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Maintain business records
• Comply with legal and financial obligations
When no longer required, information is securely deleted or de-identified.
10. Cookies and Website Analytics
We use cookies and similar technologies to:
• Improve website performance
• Analyse traffic and usage
• Enhance user experience
You can adjust your browser settings to manage cookies. Some features of the website may not function correctly if cookies are disabled.
11. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.
To make a request, contact: hello@gotyaback.productions
We will respond within a reasonable timeframe.
12. Complaints
If you believe we have breached your privacy rights, please contact us at hello@gotyaback.productions.
We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.